Best Choice Roofing is a national franchise with mixed reviews and higher-than-average pricing. They’re also known for their expertise in insurance claims, but whether it’s right for you might depend on the specifics of your roof and your location. Let’s dig in to see what’s behind the brand.
You’re likely here because you need a new roof and want to know if Best Choice Roofing is the right fit for your home. We’ll highlight what they offer, where they excel, and also point out potential pitfalls-because roofing is a big investment. Let’s dive in so you can make a confident, informed decision.
What Is Best Choice Roofing
Best Choice Roofing is a national roofing contractor with locations in over 85 cities across the United States. The company focuses primarily on residential roof replacement and storm damage repairs, and they've built much of their business around helping homeowners file insurance claims after hail or wind events.
Best Choice Roofing works like a McDonald’s or Subway. Each location has a different owner, staff, and level of expertise, which means your experience can vary drastically depending on where you live. To avoid surprises, do your research, check local references, confirm licensing and insurance, and ask about warranties.
If you're researching this company, you're likely either dealing with recent storm damage or thinking about replacing an aging roof. Either way, understanding what they offer and how they operate will help you decide if they're the right fit.
Best Choice Roofing Services
Best Choice Roofing positions itself as a full-service roofing company, though their work centers heavily on one thing: complete roof replacements. Here's a closer look at what they actually do.
Roof Replacement
Roof replacement is the core of their business. They primarily install asphalt shingle roofs, which are the most common roofing material on American homes. If your roof is more than 15 to 20 years old or has significant damage, replacement is typically what they'll propose.
Roof Repair
Best Choice Roofing does offer repair services for smaller issues like missing shingles or minor leaks. However, many homeowners report that consultations often steer toward full replacement rather than repair. While replacement sometimes makes more sense than repeated patches, this pattern raises questions about whether they're prioritizing higher-profit sales over what you actually need. Get a second opinion if repair seems like a reasonable option.
Storm Damage and Insurance Claims
This is where Best Choice Roofing has carved out a niche. After a hailstorm or high winds, they'll send someone to inspect your roof, document the damage, and help you file an insurance claim. For homeowners who feel overwhelmed by the claims process, this hands-on assistance can be genuinely helpful.
Free Roof Inspections and Estimates
Most Best Choice Roofing locations offer free inspections, typically scheduled within 1-3 days (though this may be longer during busy storm seasons).
Exterior walkthrough: A technician examines shingles, flashing, gutters, and vents for visible wear or damage
Photo documentation: Pictures are taken to support insurance claims or to show you problem areas
Written estimate: Usually delivered the same day or within 24 hours
Best Choice Roofing Pricing
Like most established roofing companies, Best Choice Roofing doesn’t publish pricing information online. Roofing costs can vary significantly depending on factors like materials, roof complexity, and insurance coverage. It’s a good idea to request multiple quotes and explore your options to avoid sticker shock and find the right fit.
Factors That Affect Your Quote
When a roofer calculates your estimate, several factors come into play:
Roof size: Roofers calculate costs based on your roof's total square footage
Roof pitch: Steeper roofs require more safety equipment and take longer to complete
Material choice: Basic three-tab shingles cost less than thicker architectural shingles
Your location: Labor rates and material costs differ by region
Roof complexity: Features like skylights, chimneys, dormers, and multiple levels add to the price
Why Pricing Is Not Listed Online
A 1,500-square-foot home with a simple triangular roof will cost far less than a 1,500-square-foot home with steep angles, multiple roof sections that meet at angles, and three chimneys.
This is exactly why we always recommend getting multiple quotes. When you can compare what different roofers charge for the same scope of work, you'll quickly spot whether a price is fair or if someone's trying to overcharge you.
Best Choice Roofing Locations
States and Regions Served
Best Choice Roofing has a presence in dozens of cities, with concentrations in the Southeast, Midwest, and Texas. Their franchise model means each location operates somewhat independently, so the quality of service can differ from one city to another.
How to Find a Location Near You
The company's website has a location finder tool that shows which areas they serve. Keep in mind that newer locations may have fewer reviews and less established track records than branches that have been operating for years.
Best Choice Roofing Reviews and Complaints
When we look at customer feedback for Best Choice Roofing, we see the pattern that's common with large national franchises: experiences vary significantly by location, with some branches earning strong reviews while others struggle with consistency.
BBB Rating and Accreditation Status
BBB accreditation means they've agreed to respond to customer complaints and try to resolve disputes, but it doesn't mean their work is high quality. Think of it as a customer service promise, not a quality guarantee.
Google Reviews and Customer Feedback
Positive reviews often highlight quick response times, professional crews, and helpful guidance through the insurance claims process. Homeowners who felt lost dealing with their insurance company tend to appreciate having someone walk them through the paperwork.
Common Complaints to Know About
On the flip side, some customers have raised concerns worth noting:
Sales pressure: Some reviews mention aggressive tactics during the initial consultation
Communication gaps: A few homeowners felt follow-up was lacking after they signed the contract
Higher pricing: Some customers felt their quotes were above what local independent roofers charged
These concerns don't mean you should automatically rule them out, but they do highlight why our standard advice applies: always get 3-5 quotes, ask detailed questions about the process, and never feel pressured to sign on the spot.
Best Choice Roofing Certifications
Owens Corning Platinum Preferred Contractor
Many Best Choice Roofing locations hold Owens Corning Platinum Preferred status. This is the highest certification tier from Owens Corning, one of the largest shingle manufacturers in the country. Platinum Preferred contractors can offer extended warranty coverage on materials, sometimes up to 50 years.
Not every location carries this certification, so if extended warranty coverage matters to you, ask your local branch directly.
Licensing and Insurance Verification
Regardless of certifications, always confirm that any roofer you're considering is licensed and insured in your state. Proper licensing protects you if something goes wrong during the project. Insurance protects you from liability if a worker is injured on your property.
Best Choice Roofing Process
Understanding what to expect can make the whole experience less stressful. Here's how a typical project unfolds.
1. Schedule a Free Inspection
You can book an inspection online or by calling your local branch. Most locations offer appointments within a day or two.
2. Receive Your Estimate
After the inspection, you'll receive a written estimate outlining the scope of work, materials, and total cost. This usually arrives the same day or the next morning.
3. Choose Materials and Sign the Contract
Once you decide to move forward, you'll select your shingle style and color. Then comes the contract. Read it carefully, paying close attention to payment terms, start dates, and warranty details.
4. Roof Installation Day
Most residential roof replacements take one to two days, depending on the size of your home and weather conditions. The crew will tear off your old roof, inspect the wood decking underneath, and install the new materials.
5. Final Walkthrough and Warranty Activation
After installation, someone from the company will walk you through the completed work. You'll receive warranty documentation for both the materials and the workmanship. Keep these papers in a safe place.
Best Choice Roofing Warranty Options
Roofing warranties come in two distinct types, and understanding the difference matters:
Warranty Type | What It Covers | Who Provides It |
|---|---|---|
Manufacturer warranty | Defective shingles or materials | Owens Corning or another brand |
Workmanship warranty | Errors in installation | Best Choice Roofing |
Platinum Preferred status can extend manufacturer warranty coverage significantly. However, the specific terms vary, so get everything in writing before you sign.
Pros and Cons of Best Choice Roofing
Advantages of Choosing Best Choice Roofing
Wide availability: Locations in many cities make them easy to find
Insurance expertise: Experienced with storm damage claims and documentation
Manufacturer certifications: Owens Corning Platinum Preferred status at many branches
No-cost inspections: Free estimates with quick turnaround
Potential Drawbacks to Consider
Sales approach: Some customers report feeling pressured during consultations
Franchise inconsistency: Quality and service can vary by location
Pricing: Quotes may run higher than local independent contractors
Service focus: Primarily geared toward replacement rather than repairs
Why Getting Multiple Quotes Protects Your Investment
Whether you're considering Best Choice Roofing or any other contractor, we can't stress this enough: getting 3-5 quotes is absolutely essential for protecting yourself as a homeowner.
When roofers know they're competing for your business, prices often come down by 15 to 20 percent. On a typical $15,000 roof replacement, that's $2,250 to $3,000 in savings.
If you’re in the Chattanooga area and want to skip sales pressure entirely, roofquotes.com offers a simpler alternative. You can compare multiple quotes from trusted local contractors while keeping your funds safe in escrow-helping you avoid upsells and hidden fees. It’s transparency and peace of mind rolled into one.
